Apollo Campers Australia Review – The Good, The Bad, The Ugly

review Apollo campers Australia

Apollo Campers All Over Australia

Whilst driving in Australia,  you are probably going to see more Apollo branded vehicles on Australian roads than any other campervan rental company. Currently they have over 4000 vehicles with plans to add another 1500 vehicles to the fleet. Established in 1985 in Australia, they now also operate in New Zealand, USA and Canada. Whilst the Apollo brand is probably the most famous of the brands operated by this company, they also own  Star RVCheapa Campa and Hippie Campers, which satisfy the higher, middle and lower priced segments of the market. Within the Apollo branded vehicles you will find Campervans, Motorhomes and 4wd campers.

Apollo Euro Star Motorhome, Australia

By far the most complained about aspect of Apollo is the time it takes to return the safety deposit that you give when you commence hire.  All campervan and motorhome rental companies will take a bond of some sort – Apollo seems to be lagging the most in getting it back to you. In the mean time it can leave a big hole in your credit card that may rack you up some interest charges with your bank. Considering the amount of complaints about it (see the comments below) I can only assume they are stashing it away in a short term high interest account. There is nothing you can do to speed it up so be prepared.

Target Market

Apollo is aimed at those travelers with just a little bit more money and more care for quality. Their cheapest camper is still of pretty good quality and is a Hi Top camper with all the modern conveniences. From there the vehicles just get bigger, better, nicer and pricier.

Competitors most similar to Apollo:

Britz, Mighty Campers, Cheapa Campa, Star RV

Similar competitors that you might not have heard of:

Cruisin Motrhomes, Camperman, Real Value


Being one of the biggest campervan and motorhome hire companies in the country they have branches is plenty of places:

  • Adelaide
  • Alice Springs
  • Brisbane
  • Broome
  • Cairns
  • Darwin
  • Hobart
  • Melbourne
  • Perth
  • Sydney

Apollo Location Maps



Apollo4WDCampervans and Motorhomes running under the Apollo brand in Australia are a maximum of 3 years old. After that they sell them or pass them on to their cheaper family of campers under the brand of Cheapa Campa.

Like pretty much all the campervan hire companies you are charged by calendar days used, not time of day picked up like car rental. So it pays to pick up early and drop off late as you are paying for whole day regardless.

If you rent a motorhome with a toilet you will have to get used to the idea of emptying it as if you return it full, you will be paying a fee. Which begs the question – where is the nearest dump point to the location you are returning to. There are not many dump points inside major cities. Check out http://www.dumppoints.com


Reviews of the Apollo Campervans:

Apollo Hi Top Campervan

Apollo Hi Top Campervan Australia

  • 2ppl only
  • Base model so has less inclusions
  • Bed set up across the bench seats
  • Microwave
  • Half size fridge
  • Manual pump water
  • Storage above driver
  • Fully stand up
  • Pillow and case, sleeping bag, sheet, bath towel cooking gear
  • Expect to pay at least $63pd

This is the base model vehicle for Apollo keeping bells and whistles to a minimum. Whilst it could sleep 4, it can only seat 2 as the kitchenette is directly behind the driver, meaning other passengers would have to sit sideways on the bench seats and this is not allowed. All the necessities are there for driving, sleeping cooking eating and cleaning but that’s about it. It’s good to know, however, that all Apollo branded vehicles are no more than 3 years old so you will still be getting a good quality base model.

Looking for a cheaper, older model? Try their mid range company Cheapa Campa

Good: can stand up, will be under 3 years old, expect simple and you’ll be ok.
Functions well to get from place A-B, cook and sleep, but not much else.
Storage above driver cabin not entirely taken up bedding and mattresses.

Bad: still got to find public toilets and showers regularly (for toilets, download Show the Loo app)
Small gas cylinder of 2kg
Sleeping bags supplied: who want to be sleeping in a bag 100 other people have been in.

Ugly: Manual vehicle


Apollo Euro Tourer Campervan

Apollo Euro Tourer campervan Australia

  • 2 ppl
  • VW base
  • Shower, toilet
  • 3 burner stove
  • 3/4 size fridge
  • TV & DVD player
  • Air con whilst parked (mains power)
  • Double bed made from the lounge area
  • expect to pay: $123pd

Why the Euro name? – because it is based on a European model vehicle – in this case a VW  rather than the Australian built Hiace used for the other 2 campervan models (used to be Mercedes Sprinter so don’t be surprised if you get a Merc model). With total shut down of all vehicle manufacturing taking place in Australia, pretty soon Apollo will have to name all their vehicles after other parts of the globe.


The Euro tourer is the luxury model of the campervan class. Significantly bigger than the Hiace model that is used for the HiTop and Endeavour models, it could easily fit 4 people, but Apollo have decided it is better suited to 2 people traveling in style. This vehicle is when you are really starting to get to hotel-room style on wheels. Electric pump water, TV, DVD, air con (when on mains power), 3/4 sized fridge bigger than many hotels – shower and toilet. If connected to mains power, this has all the facilities of a decent hotel room minus the carpet. When not on power you will lose the air con and microwave and the use of any power sockets however, this is the same for all campervan and motorhomes that carry those items. A normal powered site at a caravan park will set you back $30. Some will be more in high season, some will be less in some towns. (if you are interested in comparing campervan hire using caravan parks VS car hire and hotels, read this article )

Of course, like all things luxury, there is an additional price to pay. In this case it is basically double what you will pay for the HiTop and 50% more than the Endeavour, but if you are the kind of person that likes to glam it up when traveling, this is the unit for you.

Good: Well appointed inside makes it a plush ride.
Good storage.
Doonas and sheets rather than sleeping bags and sheets.

Bad: Pricy.
Got to empty toilet casette before return which can be a smelly job.
Interior heigh only 1.9mtr (other models 2m)

Ugly: They don’t even throw in some camp chairs for free when you rent this higher priced vehicle, still got to rent them separately.


Apollo Endeavour Campervan

Apollo Endeavour Campervan Australia
Same base model vehicle and most the same attributes of the HiTop except for a different layout in the back to accommodate 2 extra bodies.


  • 4 ppl – indicated to be 2 adults sleeping below and 2 kids sleep above, however I checked with Apollo about having 4 adults and it is fine to do. The maximum weight rating for the upper bed is 200kg. The average weight of an adult is 75kg so just be sure to sort your sleeping out accordingly.
  • Can fit child seat – forward facing only from 9kg/70cm upwards.
  • Auto transmission
  • 1/2 size fridge
  • Little storage as the compartment above driver full of bedding
  • Expect to pay at least $78pd

Good: 4 peeps
baby seat capability
Bad: Not going to be a lot of storage for 4 peoples gear

Ugly: Child seat is $30pd – only about $11 when you rent a car.

What’s the difference between…
Hi-Top and the Endeavour Campervans?

Endeavour – Auto transmission; HiTop – Manual
Endeavour – baby seats OK; HiTop – nope
Endeavour – water tank 55 litres; HiTop – 31 Litres
Endeavour – Doona and sheets; HiTop – Sleeping bag and sheets
The rest is the same.


Reviews of the Apollo Motorhomes:

Apollo Euro Camper Motorhome

Apollo Euro Camper Motorhome Australia

  • 4 ppl
  • Manual transmission
  • Baby seats available
  • Shower toilet etc
  • Air con in the main cabin when on mains power
  • Expect to pay: $145pd

Motorhomes are bigger, plusher and more expensive than campervans and generally have walk through access from the front seat.  The base model of the motorhomes for Apollo is the the Euro Camper. As we have moved into the more luxurious category, TVs, DVDs, Microwaves, showers and toilets all become standard and this motorhome is no exception. This model is perfectly acceptable and being less than 3 years old will have all the mod cons that you are after. You can expect a higher level of quality of appointments, but one of the biggest complaints about motorhomes is that the shower/toilet area is “smelly”. Everyones tolerances are different but keep this in mind for all motorhomes with those facilities.

Good: Comfy for 4 peeps
Baby seat available for family friendly
Cheapest motorhome model

Bad: Mileage on motorhomes is poor at 14ltrs per 100km

Ugly: emptying toilet cassettes can be bad news for the squeamish


Apollo Euro Star Motorhome

Apollo Euro Star Motorhome, Australia

  • 4ppl
  • Auto transmission
  • Reversing camera
  • Side awing
  • Microwave and gas oven
  • 2 gas + 1 electric hot plate
  • 3/4 sized fridge
  • Outdoor stereo and speakers
  • Double bed over cabin
  • Double bed with electric lift/lower
  • Toilet/shower
  • Expect to pay at least: $156pd

This is just a slightly upgraded model of the Euro Camper. The swanky thing about this model that sets it apart from many others is the electric raise and lower of the double bed at the back. Very handy at the end of the day when it comes to bed time – no moving of boards and cushions to make the bed. The only concern is what if it gets stuck? I hope there is a manual override. Generally the more moving parts a thing has, the more things there are to break down. There is also a slide out cooker come BBQ from the side of the motorhome. Australia loves to BBQ so this is a welcome addition to allow for smokey outdoor cooking under the expansive awning.

This is a really homely unit. It has luxury and comfort and will be just a like a plush hotel room on wheels for those who want all the creature comforts when they travel.

What’s the Difference Between…
Euro Star and Euro Camper Motorhomes?

Euro Star: automatic – Euro Camper: manual transmission
Euro Star: fridge 150ltr – Euro Camper: 110ltr
Euro Star: cooktop 3 (2 gas 1 electric) + oven – Euro Camper:3 gas
Euro Star: gas 9kg – Euro Camper: 4 kg
Euro Star: water tank 150ltr – Euro Camper: 100ltrs
Euro Star: Electric life bed – Euro Camper: no lift. smaller 2nd bed


Apollo Euro Deluxe Motorhome

Apollo Euro Deluxe Motorhome Australia

  • 6ppl
  • Manual transmission
  • 2 dining areas
  • Side awning
  • Reversing camera
  • TV/DVD
  • Air con
  • Toilet and Shower
  • 3 gas burner and microwave
  • 1/2 size fridge
  • Baby seat OK
  • Waste water tank
  • Expect to pay: $156pd

This is the largest model Apollo offers with 3 double beds for 6 people. The fridge is a little small to cater for 6 people I think, but there is a lot to fit in to this motorhome. Something else to keep in mind is showering for 6. The hot water system can be slow to heat up and quick to run out in motorhomes, so don’t plan on all 6 people showing one-after-the-other. You should spread it out between mornings and nights – and keep the times to a minimum, 100 litres of water won’t go far when there are 6 showers in a day. On the up side, this model has a grey water waste tank making the vehicle entirely self enclosed. This is handy for some council parking rules that only allowed self contained motorhomes to park legally overnight on the side of the road.
There are actually a tonne of little things in this motorhome that make it a sweet ride, not the least of which is the separate dining area for kids, the awning and the outdoor speakers so make sure you sit through a walkthrough video for this motorhome before you drive away in it.

Good: 6 people
baby seat
side awning
plush ride

Bad: small fridge
1 bed a little small

Ugly: Changing a flat tire is a REAL pain


Apollo Euro Slider Motorhome

Apollo Euro Slider Motorhome Australia

  • 4ppl
  • Auto transmission
  • Slide out wall
  • Side awning
  • NO child seat allowed
  • Full size fridge
  • walk through access
  • 4 stove cooker
  • Full oven 4 cooker stove, range hood, microwave
  • Reversing camera
  • TV/DVD
  • Air Con
  • Expect to pay: $173pd

Apollo are stepping up a notch with this motorhome being the only one that has a slide out wall to expand the living and cooking area when parked. If you are looking for a hotel-room-on-wheels, then you have found it here.

With all the modern conveniences for both cooking and relaxing, it will be hard to find a motorhome flasher than this when you turn up to a caravan park. Please keep in mind the motorhome must be parked on a flat stable surface to be able to side out, this is not always the case with roadside stops. Roadside stops are normally in great condition along the main Australian highways, but if you want to be get off the beaten track and on the the B roads and C roads, the spots are less maintained. You shouldn’t let this stop you from renting this motorhome, just something to keep in mind. Like the Euro Deluxe, this motorhome has a grey water tank so is completely self contained – very handy if you find yourself pulling up to a road side stop that only allows overnighting in fully self contained vehicles.

Be aware this motorhome has complicated system to run all the little devices it has – there are circuit switches galore and numerous things that must be turned on, off or turned on in a certain order to make everything work. You should watch the Show through video here or at Apollo before driving away. It lets you know things like how to empty the toilet cassette and that it takes 20 mins to heat up the water for a shower. It also highlights some traps you can fall in to that that will result in extra fee charges if you don’t do as they ask.
It is a little pedestrian and long but I really advise you watch it all before renting it or heading out in it.

Good: Luxury and space via the slide out wall
Fully self contained
Decent amount of gas for hot water and cooking

Bad: Get to 2nd bed via a ladder
Must be parked on flat solid base to open slide wall

Ugly: Changing a tire will be a bitch

If looking for something even more luxurious than the Apollo Motorhomes, then Star RV campers start at $244 and go up from there.

Review of the Apollo 4WD Campervans

Apollo trailfinder 4wd campervan australiaApollo are offering 3 models of 4wd (4×4) campervans. A low-level model for 2 people (Adventure Camper) and low-level model for 4 people (Outback Camper) and a hard-core, go anywhere for 2 people (Trailfinder Camper).
What do i mean by low-level and hard core?

Gibb River Road Easy section

Dirt road, mostly graded, mild washboard, low creek crossings

Low Level – Dirt roads that are graded or slightly washboard roads, creek crossings, grass fields, flat-lands.
Hard core – Desert tracks, deep ruts, severe washboard roads, steep incline/decline, forest track bush bashing.

Apollo 4wd campervan

Hard Roads – Sand roads, deep ruts, heavy washboard

Both the Adventure Camper and Outback Camper are built on the concept of building turtle shell accommodation on the back of a ute (flat bed vehicle). These utes are mainly used by tradies to carry tools and get into muddy places for work. Strictly speaking they are full 4wd  vehicles (not AWD) including Hi and Low range gears but are not great for high ground clearance and steep terrain.

The Trailfinder Camper, built out of the Toyota Landcruiser is in another category. If you are looking to go to those places in Australia that only the few get to go to, this is the 4wd campervan for you. It will go places the other models won’t go due to it’s high ground clearance, whopping V8 turbo diesel engine, all terrain tires and it’s pure engineering to survive no matter what you throw at it.
Apollo Adventure Camper AustraliaDon’t get me wrong, you can go plenty of places in Australia with the Adventure and Outback models, but quite honestly, there will be a nagging feeling in the back of your mind – will we make it to the end of this track? No such feeling with the Trailfinder. It’s more like – that track was killer fun, where is the next one.
The Trailfinder is also better appointed for outback adventure. 2x 90ltr tanks not only gives you more fuel, but a safety in case once gets a puncture. The water tank is nicely tucked under the chassis keeping it safe but not getting in the way of day to day use. In the other 2 models, water and extra fuel all come in jerry cans.
If you have kids and you must go with a 4 seater, then obviously the Outback Camper is the model for you, but if you are a couple looking to see the wilds of Australia, you can’t go pass the Trailfinder the hopefully will get you into a little trouble but will also be able to get you out of it too.
BTW if you can grab an air compressor from an auto store it is well worth it on long off-road trips. When driving on long dirt roads you should let air out of the tires, the compressor will let you blow them back up once you get on the bitumen.

Huge company with massive fleet.
A quality company
Plenty of depot locations

Can book out in peak periods due to popularity.
Mid to high price range
People complain about how long it takes to get deposit back.

SUMMARY: This is a benchmark company that the others measure themselves against. You will almost certainly find a vehicle style to suit you but they book out quick in high season because of their popularity
By Tim Ahern
Book Now


  1. Admin says:

    Recently this site was updated and separated from the eCampervanHire.com site. Due to tech issues the comments were manually moved. In order to leave them available to everyone they have been copied and pasted by ADMIN.

  2. Admin says:

    “ apollo camper credit card bond question? ”
    Jun 01, 2009, 8:31 PM
    I have rented cars before overseas and stayed in hotels and done bond by credit card with no charges but apollo campervans have got me worried with their fine print:

    Bond amounts are:

    * $2700 : if you don’t purchase Excess Reduction. (Debited)

    * $1200 : if you purchase Excess Reduction Option 1 at $16 per day, paid to Apollo direct. (Pre-authorisation)

    * $250 : if you purchase Excess Reduction Option 2 at $26 per day, paid to Apollo direct. (Imprint)

    I have my own travel insurance so don’t want to double up, but from what i see they want to debit my card for bond which means i will get fees for currency conversion both ways (paying bond and getting back). Let alone what the exchange rate will do (and at the moment I couldn’t see it moving in my favour).

    I also noted in the rental contract this

    “Payment of this Bond is only accepted by credit card. The bond will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.”

    so if i get this right they are also going to charge merchant fees on my bond which i am guessing would be around 3%. So on $2700 it is $81 Aus or over $100 NZ. Add that with my currency conversion fees and i could be out well over $300 in bond costs for a $250 rental.

    From the looks of it i might have to pay the $16 a day so i can get the pre-authorisation bond so it works out cheaper. Even though i got full rental excess insurance up to $5000nz.

    Anyone had any experience or thoughts on the matter please share.

    • Michael Peeters says:

      Yes I just rented an Apollo Endeavour for one week in early Dec or nearly three weeks ago and I am still waiting for the return of my $5000 bond which was debited from my credit card on pick up if the vehicle. This is an absolute rort as I returned the vehicle nearly 2 weeks ago unmarked and am still waiting for the $5000 credit in my account! I called Apollo Over a week ago and they just said it was normal procedure – I don’t believe this is fair on renters and I am keen to take it up with the Dept of Commerce and ACCC…Please let me know if you agree this is a rort…

  3. Admin says:

    Cheapa Campa / Apollo

    We rented a 6-berth motorhome from Apollo in Perth for 3 week vacation in northern WA. Our plan to was to drive north and visit Kalbarri, Monkey Mia, Ningaloo Reef, and Tom Price. On the 4th day out our vehicle stalled on the highway and glowplug warning light came on. We pulled over, was able to get engine started again but engine would stall again each time it got back up to highway speed. called the Apollo service number from a roadhouse, was told that since it was after 5, there was nothing that could be done. The following day, limped into Exmouth and called the serivce number again- this time directed to a repair shop mechanic who detected a fault with the diesel fuel injector system but since there is no Ford repair shop in Exmouth, I should just limp 1200 km back to Perth for service. decided to cut our trip short and drive back to Perth. The condition of our vehicle persistently got worse (Had to drive under 80-90 kph with frequent stalling- very dangerous and unnerving especially around other vehicles.) finally limped back into Perth and spent the day taking the vehicle to repair shops to confirm diesel engine was stuffed. Apollo service informed us that replacement RVs were unavailable, but they could graciously provide us with a Toyota Camry to continue our trip. I had to refuse this generous offer since we could not possibly fit our group of 5 adults (and gear) into such a nice car. Since RV could not be drive far from town, we have spent the last week of our vacation in a caravan park in Perth. Overall enjoyed our visit to WA, but be forwarned: do not expect any ‘service’ from Apollo once your vehicle is on the road.
    Reviewed by: R. Vilgalys Date: June 07, 2009

  4. Admin says:

    Re: apollo camper credit card bond question?
    Jul 02, 2009, 5:38 AM
    Sorry for my english 🙂

    Same thing arrived to me in Australia.

    But in fact the contract in Melbourn agency proposed 3 contracts :

    1/ without purchase excess reduction : 7500AD c(debited)

    2/ a second one of 2500AD (debited)

    3/ and a 26AD per day with the purchase of Excess Reduction.

    I got a lot of problems with Apollo. The service is awful.

    In Alice Springs I had a problem with battery, the people there never accepted to call the Apollo center for me (I don’t know why). I had to ask a long time they accept to check a mechanical problem.

    In Darwin it was the worst I almost missed my flight because of their unwillingness.

    I think there is a big problem at the moment between the Apollo agencies and their management.

    For non fluent english speaking travellers it is really a big problem.

  5. Admin says:

    Re: apollo camper credit card bond question?
    Jul 02, 2009, 9:13 AM
    Hi Xcell,

    Taking the bond out of your account does seem a little over the top. So they basically have your money, can invest it for the period of your rental, earn the interest before they hand it back & charge you for the priveledge.

    It may be worthwhile looking at dealing with a different company.


  6. Admin says:

    Re: apollo camper credit card bond question?
    Jul 15, 2009, 8:33 AM
    Plus when you do get your bond back, they dont adjust your credit card immediately like when they take the money out, it takes a further 3-4 business days before you finally receive it.

  7. Admin says:

    We hired an Apollo RV24′ in LA .As previous people(and us) found out, the hard way, the Apollo team has their own rules on bond.We paid $US1000 bond + $US 20.- “Bond service fee”? If you are Australian, they have their own exchange rate ( not linked to the official rate , about 5% lower)It cost us $ 70 extra . Bond was taken out the same day, return of bond took 5 days.Beware of their comprehencive 100% insurance.it does not cover demage to the lower part of vehicle or roof of the RV.
    We brought the RV back late. Instead of 4 PM we brought it back the next morning 9.30 AM and they tried to “slugg” us for two more days.We only found this out, when we got home , that they helped semself to our credit card at 2X $ 133.00 .Nothing was mentioned at the checking out.
    Rental day equals calender day, so you could pay 2 extra days ! Allow for at least 3 hours for pick up and 3 hours to return.
    The RV we had, was very good ,17.000 miles on the clock, nearly new.Everything was in good working order. The double bed was too soft for us ,it sunk in in the middle (hammock like).The 10 cylinder engine was thirsty. We got 9 miles/galon at the best.

  8. Admin says:

    Submitted on 2011/10/06 at 11:34 pm
    Just finished our trip through Australia with Apollo’s Euro Star. Very good vehicle, good service and no problems with the bond whatsoever. The all inclusive insurance does cover the damage to the lower part of vehicle or roof of the RV. It’s slight more expensive but we took the safe way and be sure we were covered.

  9. Admin says:

    Submitted on 2011/10/26 at 11:54 pm
    I rented the Apollo 6 Berth and I found it very good and reliable. The vehicle was clean and tidy and also well equipped with no missings or broken things.

  10. Admin says:

    Submitted on 2011/11/14 at 12:29 am
    The motorhome was well maintained, as I couldn’t find no broken things and was also very good cleaned. Everything was privided what you might need during your camping trip and worked very good. To change the living room into a bed is a very straight forward proces and wasn’t hard to do at all. I can only recommended this company to you as we had a very good experience with them.

  11. Admin says:

    Submitted on 2012/03/18 at 5:08 pm
    Hired a motorhome for a trip from Cairns to Brisbane in February. Found that the interior of the van particularly the toilet/shower cubicle was dirty, stains on mattress and seat covers and dirty water? in toilet cubicle. On the fourth day in Mareeba stopped at a tourist info point and the vehicle wouldn’t restart. Called the breakdown line who sent a RACQ unit out to us who arrived in about half an hour. He advised us to take it to a VW dealer, as it appeared that it was overdue on servicing.Called breakdown line again to advise them of what the RACQ advised. Stated they would call us back but after half an hour they hadn’t. Took the vehicle back to Cairns about one and half hours away, were told by staff there that we shouldn’t have brought it back. Asked for a replacement from vehicles in garage, told this wasn’t policy. Following a number of calls to breakdown line and Fleet Manager both of little help, agreed to take vehicle to VW agent in Cairns. Told an appointment had been made and that the garage would look at the van as soon as we got there. When leaving found the van would not engage gear (automatic box) staff had to turn the ignition off and then on again to engage gear. On arrival garage agreed that Apollo had called but there was no arrangement for immediate service. Fortunately the Service Manager fitted us in after further calls to the breakdown line. Garage identified the possible problem as inconsistency between ignition key and engine management module. A day lost of our holiday and not even a courtesy call later in the hiring. Apollo did agree a modicum of compensation once we had returned home, apologised and promised to look at their customer service policy.

  12. Admin says:

    Submitted on 2012/05/19 at 9:32 am
    Yes – beware the layers upon layers of insurance cover charges from Apollo.

    We rented a 4WD campervan from Apollo recently, in Australia. We paid A$2100 up front for the rental, and were appalled to find (when we picked up the van) that in order to receive any sensible degree of cover for accidental damage to the van, we’d have to pay another $1900..

    The Apollo team were unrepentant and aggressive, despite clear inconsistency between their demands and what we had earlier been told by their agent. Worse, their own terms & conditions appeared to state that even where the further cover was purchased, it would be of no value (ie we would nonetheless be liable) in the event that we had been negligent.. C’mon, guys – the reason that you buy cover is so that you have protection in the event of an accident for which you may be partly to blame!

    But Apollo have you over a barrel, since if you don’t pay up the huge cost of the further cover, they demand a bond (on your credit card) of $7500. Not many of us can happily put a $7500 bond payment through on the credit card. So, of course, we had no option but to pay the further A$1900, bringing our hire cost up to A$4000 before we’d even turned the key in the ignition.

    I will never book with Apollo again.

  13. Admin says:

    Submitted on 2012/05/23 at 3:51 am
    We rented a 4D camper van for a month in January 2012 from Apollo in Melbourne. The camper van was just perfect for our purposes -an extended trip to the Outback. The cooking facilities were great, and A/C unit was an added bonus. Although the fridge broke down, but since that happened a day before returning the car we did not mind too much.

    The problems started after returning the camper van. The return itself went smoothly since I had taken photos of the van from every possible angle before we took off, so we could show every single scratch had been there before us. 2 weeks after returning the van we got an email from Apollo, at middle of Feb, stating that there’s a traffic infringement and Apollo will charge 100 dollar admin fee for that, which they will refund provided we prove the infringement is not valid. My credit card was promptly charged by Apollo.

    After a lot of hassle with Eastlink, (toll operator in Melbourne) we got email from them confirming that the infringement was groundless indeed since we had had a valid Melbourne Pass on the alleged day of the traffic infringement. That done, I forwarded the confirmation to Apollo and expected to have the refund swiftly paid, given that I had already had to spent hours of my holiday sorting out a mess that was not even our fault. On 28 of March 2012 Apollo replied that they have refunded me but it might take up to 14 days to see the transaction through.

    After 6 weeks I contacted Apollo once again, as I still had not been refunded by them. First they did not bother to reply, and only after I had contacted ACCC, I got reply from Apollo saying that my refund had not been processed due to somebody’s annual leave, basically confirming that email I had received on 28th of March was a blatant lie.

    I wanted to share this experience so you will be aware what to expect from them. My wife and I had to spent hours of our honeymoon to sort out a frustrating mess that had nothing to do with us. If you want to have good customer service, do not choose Apollo/Cheapa Campa.

  14. Admin says:

    Submitted on 2012/07/12 at 12:06 pm
    Dont expect your bond back in any rush??
    After collecting a camper from darwin on the 1st of june and dropping off on the 17th june in broome I’m still waiting for my bond to be refunded on the 13th July. Ok you have had your fun with it, earnt interest on it and promised me it within 5-7 days of drop off..where is it?? I feel like calling this kind of action theft! I had a great time, and have extoled the virtues of your company to many travelers on the road…Now i’m just pissed off with your slack attitude to my rights. I wonder if i can start to charge you interest on my own money?seen as you have breched your so called 14day repayment period..where does it state this in the contract?? as i’m at a loss to find it. Next step ACCC and alot of my spare time letting others know of this con.

  15. Admin says:

    Submitted on 2012/07/22 at 9:19 pm
    we had a terrable time with apollo concerning the bond and insurance. their tactics are compleatly unethical and probley illigal. we rented a moterhome posting a $7500 bond, in the end it looks like i.m out $700u.s. when asked to have this explained by the company, while on the phone trying to get my bond returned, they could give me no answers. the womon tryed to refer me to reservations. they did take my name and phone # and said someone would call me concerning my questions. nothing yet. this practice neads to be stoped, and i think a class action law suit is in order.

  16. Admin says:

    Submitted on 2012/07/30 at 11:47 pm
    Hi Mary and Tim,
    My name is Melanie and I am the Marketing Coordinator for Apollo. I would like to follow up your bond refunds for you as these are something that we do endeavour to return asap. I can appreciate that this is a large sum of money. Are you both able to advise me of your reservation numbers and I would be happy to look into this for you.

    Kind regards

  17. Admin says:

    Submitted on 2012/08/08 at 2:46 pm
    1.Company wouldnt honor their insurance cover, I am having to fight the case through the courts.
    2.The whole Apollo group apply excessive fees and charges which are not advertised and are compulsory.
    3.The van was very old and in poor condition/unclean.

    My advice is to go elsewhere, even at the budget end there are much better alternatives. Jucy Rentals is an excellent one that I have used before.

  18. Admin says:

    Submitted on 2012/08/09 at 5:41 am
    Hi Ben,
    My name is Melanie and I am the Marketing Coordinator for Apollo. I would like to look into your feedback further if you can email us directly on marketing@apollocamper.com. In regards to your claim- i can’t comment on this as it will be going through out fleet department however in regards to the fees that you mention are not advetised – we have no hidden fees, all fees are written in our terms and conditions which are available online and which you must agree to before confirming a rental. Apollo vehicles are 0-3years old and well maintained so I am surprised to hear your feedback on having an “old” vehicle. If you would like contact me please do so and I can inform our customer services department of your feedback.
    Kind regards

  19. Admin says:

    Submitted on 2012/08/09 at 1:22 pm
    Melanie, I have already engaged in lengthy contact with your ‘customer services’ department, unfortunately they don’t seem to be able to investigate anything and will just relay what your internal systems tell them to. Hence me having to go forward and get an impartial judge to review the case.

    Yes you are correct that the additional fees are written within your small print, and I did see them before I booked with yourselves. However this is far from being transparent and clear to your customers and the majority of people would not notice these additional costs. And although a number of firms within your industry use the same tactics to confuse customers, I have found your company to be by far the worse offender. Why do you feel the need to mislead customers instead of displaying the full cost of your rentals, all this does is stifle competition by preventing accurate comparison between different companies.

    I have found your company to be very misleading, devious and cunning. Out to extract as much from their customers as possible, whether its legal or not. Your response to my review, giving yourself a 5* rating says it all really.

  20. Admin says:

    Submitted on 2012/09/27 at 11:37 am
    Had the worse experience with Apollo while on holiday in NZ. The 6 beth camper started breaking up, lost a day sight seeing to try and have the camper fix as advised by told Apollo with the result being ” can’t do anything about it, we will cancel the rest of your contract and reimburse your remaining days”. Lucky for Pacific Horizon Camper vans we could continue our holiday. Never again will Apollo be used and I will make sure that I’ll let other people know of our experience.

  21. Admin says:

    Submitted on 2012/10/30 at 5:50 am
    Hi Jasmine.
    Melanie from the Apollo Marketing Team here.
    After reading your comment I would firstly like to apologize for the fact that your experience with Apollo did not meet our standards of what we strive to deliver. I would like to follow up the circumstances that led to the termination of your contract with our fleet department. If you could please email me your reference number and the name that your booking number was saved under I will investigate this further. My email is marketing@apollocamper.com. I hope to hear from you soon Jasmine.
    Kind regards
    Melanie – Apollo Marketing Coordinator

  22. Admin says:

    Submitted on 2012/11/15 at 10:38 am
    Never again ! Stay away from them !!

    When we rented it ( deluxe motorhome), it took us more than 2 hours ! The last thing they make you check is inside and I can tell you that you don’t check well ( my mistake) but after 2 hours you just want to start your vacation !

    Everything was so dirty, floor greasy make it hard to drive…. Dishes dirty, spent 1h to clean everything and didn’t use everything bc impossible to clean properly ! Windows discusting, could not see through it. There was one blinder, you could find everything you want on it from food to dust to dead insects !!

    Sheets with stains.

    You can rent chairs and table. Don’t bother as the chairs are almost all broken and the table is nice if you are a 8 years old and want to play dolls !!

    First night we had been woke up at 2am by a terrible odor of rottens eggs that burn all your airways. We couldn’t sleep inside !! It was in fact the batterie that was too old and was leeking ! So spent the first morning at the garage to get it changed. We breathed sulfuric acid for couple of hours !! Nice with kids and being pregnant !! It took severals days for the odor to disappear completely !! The guy from the garage told us he never saw a batterie like this and that Apollo should had changed it a long long time ago ! When I called Apollo first time in a morning the guy was telling me that it was probably his staff who forgot to empty the waste water… !!! Waste water don’t burn your eyes neither your throat !!

    Impossible to sleep well at night as the cushions are not the “original” and they don’t fit well together to make the bed !!

    It was not my first vacation in motorhome but the first time with apollo but clearly will be the last one with them !!

  23. Admin says:

    Submitted on 2012/11/21 at 6:28 am
    Although we enjoyed our holiday with Apollo and our Van was clean, only a year old and comfortable to drive and live in, however I can sense I may have the same problem in regards to my money being refunded!

    When we dropped off the camper, it was checked out and given the all clear! I was then told my money would be in moy account by monday the 19th of November its now the 21st and still nothing! Although its early days I think my situation may become the same as the many who have commented above!

    After sending a couple of emails regarding this matter I have had no response and feel as if Apollo are witholding my money for some unstated reason! I am afraid if this continues I will be taking legal action! It is theft plain and simple.

    As I already commented I had no problems with the van or the actual holiday itself, but because of my money not being returned when stated, I would not recommend Apollo to anyone !

  24. Admin says:

    Submitted on 2013/05/06 at 9:48 pm
    Stay away is my advice. After booking through Apollo we were surprised to be picking up our car from a hertz. Then hertz stung us for everything at Hertz rates not apollo…… rang Apollo and they said if you didn’t agree to the Hertz rate why did you pay?….. because i needed a hire car or ruin my holiday. Terrible attitude at the apollo and having Hertz look after some of their rentals really doesn’t work! We would not recommend Apollo to anyone!

  25. Admin says:

    Submitted on 2013/05/09 at 8:26 am | In reply to Evan.
    Although we had a good time with our campervan from Apollo in NSW and Tasmania in March 2013, we have a very bad experience with getting refunds back for the bond and for a toll infringement that was no infringement. On the 16th of April we got an email back from the Traffic Fines department of Apollo advising us that we would get a refund within 1-14 days. Any emails to this department for an update on this refund results in no reply. We also still have not received a refund for a bond for our hire in Tasmania that ended on the 4th of April. Emails and phone calls to Apollo have given us no results.

  26. Admin says:

    Submitted on 2013/05/15 at 9:24 am
    Steer well clear of this company. They will hit you with all sorts of charges- watch out for their insurance policy and good luck getting your bond repaid quickly. Expect no response until you go to your credit card company to chase it up.

  27. Admin says:

    Submitted on 2013/05/17 at 9:48 pm
    Warning: Insufficient Insurance with Apollo Motorhomes

    A short summary of what we learnt after hiring a rental campervan with Apollo in Australia and unfortunately had an accident:

    Apollo won’t cover for any accidents they deem your fault.
    For example: you stop at a stop sign, look left and right but fail to spot an oncoming car and consequently cause an accident. This scenario is amongst the most common accident scenarios – nearly 25% of all accidents happen due to someone accidentally failing to give the right of way. It’s due to these kind of accidents that can end up being very costly you’ll want an insurance in the first place. But Apollo Camper will not cover it in any of their insurance packages.

    Instead, after such an accident, you’ll receive the following mail quoting parts of their contract:


    Due to the nature of this accident you are in breach of the following terms and conditions:
    4. Unauthorised and Prohibited Use of Vehicle
    (g) Using the Vehicle in a dangerous (…) manner.
    (h) Using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.

    5. Financial Obligations
    (…) You will pay Apollo, on demand, any balance with the following charges:
    (c) All loss of or damage to the Vehicle, (including the loss of use of that Vehicle – ‘demurrage’), legal expenses, assessment fees, towing and recovery costs, third party damage, storage and other charges rendered by Apollo’s where:
    (xi) You have been deemed negligent in any action thereby resulting in damage to the Vehicle or third party property


    And no matter which of their additional insurance packages you’ve booked (including any ‘zero-liability’ one) they will argue with the above mentioned terms and void any insurance.

    I know it sounds hard to believe, but just check their contract or even better ask Apollo (in writing, to make sure you’ve got legal proof) about the mentioned circumstances.

    In short: Don’t book with Apollo Campers. And get get written proof that the rental company you choose has an insurance that covers all things you need to have covered.

  28. Admin says:

    Submitted on 2013/05/23 at 12:26 pm | In reply to A. H..
    This is very interesting reading. I will send this to Apollo and see what they have to say for themselves.

  29. Admin says:

    Submitted on 2013/06/03 at 11:09 am | In reply to Tim.
    Thanks Tim for contacting Apollo Motorhomes any allowing us the opportunity to post in response to your enquiry. Your enquiry is valid and one that we are always happy to discuss to ensure our guests are aware.

    I have read through A.H statement regarding liability cover. To make a few notes. Apollo does not offer insurance like you have in a normal car. I can understand with normal car insurance the example of failing to give way at a give way sign and causing an accident would be covered as it is classed as an accident, irrespective of the traffic violation committed – with RV hire and the liability options we offer this would be seen as a breach of contract as per the eg’s A.H have given.

    Not to go into too much detail over every term- these are listed and our guests are asked to make sure they are aware of what is and is not covered under our liability options. We always recommend that private travel insurance is taken out to cover in those instances where our liability cover does not.

    Overall to answer the question Apollo is not an insurance provider and we do state this in our rental agreement: (h) You acknowledge that Apollo has not in any way represented itself to You as an entity carrying on the business of insurance, and nor has Apollo made any recommendations to You, or given You any opinion or guidance in relation to any insurance product. In most cases this is Industry Standard as are the terms and conditions which our guests are requested to sign.

    Unfortunately once a financial obligation applies due to the exclusions in the terms and conditions the guests are liable for that associated cost.
    I hope this helps and we are always happy to discuss these matters in detail with any of our guests – info@apollocamper.com

  30. Admin says:

    Submitted on 2013/06/05 at 9:25 am | In reply to Admin.
    You are right The bond system is a ripe off
    It is a great CON. Some smart accountant come up with this
    They are taking and using your money from day 1 but it takes 3 weeks to refund your bond on return.
    If you had the van for 3 weeks the cost will be on your credit card for 6 wks which means you will also pay interest payments if you do not pay the amount on monthly account
    I had a large motorhome which was ill prepared when I received it (another story)and I paid a $7500 bond and they charged me $150 admin fee as well to put through a credit which takes two minutes.
    The vans may be cheap on the surface but they are milking you of money in other ways.
    The staff at apollo are the least proffesional customer service sales team I have ever meet.

  31. Admin says:

    Submitted on 2013/06/09 at 7:12 pm | In reply to Jesse.
    … we have a very similar experience. They booked 76 AUD from our credit card, and we never received an invoice. Only upon enquiry, said it was for a toll infringement in Melbourne. However, it was not an infringement, we had paid the toll. Any mails and calls no reply… and yesterday we even received 141 AUD fee…. so Apollo seems not to have passed on the money! It really spoils our holiday to be fined for something that was not our fault, but some error in the toll system, and then even be ripped off by Apollo… we will have to seek legal support here. Sad.

  32. Admin says:

    Submitted on 2013/06/17 at 5:04 pm
    If you are short on money…don’t hire a Hippie Camper (even it seems cheap), which is part of Apollo company!
    I gave back the rental camper 2 months ago and still did not receive the refund of my bond… several emails back and forth with them where they apologise since 3 weeks. What is so difficult in refunding a bond which is MY money. Are close to be bankrupt?

  33. Admin says:

    Submitted on 2013/09/12 at 3:05 am
    I,m going to explain my “wonderful” experience with this “wonderful” enterprise:

    First of all, the deposit for the campervan is not just a deposit, but also a TRANSACTION, so, your money disappears from your credit card and you also pay the comission! (54 $ more).

    We rented a camper with them in Alice Springs, the windscreen had some stone chips, but it,s usual, it was not the first time we rented a car with stone chips. But the screen broke while we were travelling to Cairns, and when we arrived to the office, they wanted us to pay the windscreen. We tried to say them all the time the windscreen was broken in Alice, and they never wanted to listen, never wanted to solve it, they had or money and they thought they could do what the wanted to. After that they began to shout us.. but the worst came later when they threw our luggage to the road and push us like if we were dogs.

    Next day we leaved Cairns and went to New Zealand. In this country, Apollo sent us a mail saying we had to pay 550 $ for the windscreen… and also 272,5 $ for the demurrage!! I asked them what demurrage, and they said that it was so and besides they were very good because they could have made me pay even more!!!!! And of course, my claim was closed and that was all. As you can see, they are very reasonable people.

    Even though, they had to refund us a lot of money from the deposit (more than 2.000 $!), they always said they refund it between 2 and 3 weeks from the drop off.. but we wait one and another day.. and the money didn,t return to us. We couldn,t really enjoy in NZ because we were really afraid, it was a lot of money.

    So we arrived home, and I sent a mail to our consul, who said me to contact the Fair Trading Office in Brisbane. I did so and they helped me to recover our deposit (two months later!!, this is not a demurrage??), but not the money for the windscreen and for the “demurrage”. I suppose I will never recover it, but if I help some people not to ruin their holidays, I would be really very happy.

    Don,t be imprudent, DO NOT RENT WITH APOLLO CAMPER!

    And if you have had a problem with them, contact the Fair Trading Office (is possible by mail), they will help you and also is good for them to know this sort of cases.

  34. Admin says:

    Submitted on 2014/04/09 at 2:55 pm
    I would never use apollo again. Took us four vans in one week to get one close to right. Leaking toilets on the first two and no hot water on number three. If you take out the basic insurance they take $5000 of your credit card as bond. Then takes 15 business days to get it back at the end of the hire. Plus they tried to send me a fine for using citilink when I had a day pass. …Plus a $75 administration fee. Talk a rip off.

    While their customer service team was great and very helpful the maintenance team are pathetic and the people who set the rates and fees are close enough being criminal.

  35. pete says:

    1.We had the Adblu dash warning light come on at night whilst on the way to Kakadu. We had to turn around and drive back. The next morning at the Darwin depot the mechanics had no idea where to fill the adblu, took them about ½ hr to find it, then needed 2 trips to shop to get more adblu as it took about 35-40litres!, so obviously this has rarely been checked.
    2.The T.V. poured out toxic smoke after 2 days!, this could have happened while we were asleep poisoning us!, So we had no T.V. for the holiday (hard with kids), TV had sound troubles to start with as well.
    3.The table kept falling on kids !, even while driving on flat highway.
    4.Front driver side tyre was bulging flat. There is no sticker or in detail in manual saying tyre pressures.
    5.There is no indication for bonnet release being on passenger side, it could be dangerous in an emergency not being able to find it.
    6.Stove very hard to light, must have blocked jets or gas line or faulty regulator
    7.Water heater faulty, kept going to fault mode….Also no sticker to say it takes 20mins to heat up , as you would expect a instantaneous water heater
    8.Shower recess blocked
    9.Air con made us sick
    10.cupboard door lock broke that had been glued previously- should have been replaced with a new lock from the start
    11.ripped cushion, foam hanging out – first thing you saw when you stepped inside motorhome
    12.Stereo needs a switch or fader for back speakers
    13.I emailed Darwin branch a week or so before our holiday asking simple questions about stereo and power outlets. I got no reply . I rang a week later and was given wrong information anyway – obviously staff didn’t even check properly for me.
    14. 3 weeks after finishing holiday to get deposit & refund back , plus charging 2% credit charge for $7500 deposit!
    15. Rude female manager at Darwin did care at all about our troubles.

  36. Tom says:

    Thanks all for your reviews! I will definitely not be hiring from Apollo.
    The $7500 bond is tricky, as all the companies I have found so far charge it.

  37. Rol says:

    Got a nasty surprise after my trip with an Apollo Euro Tourer rental. Apollo helped themselves with $169 from my credit card without my authorization. They say it’s road toll infringement charges. I drove through a tunnel in Melbourne by mistake on my way to Spirit of Tasmania terminal and did an U-turn and came back through the same tunnel. The toll is about $5 each time, and Apollo charged a processing fee of $75 each time, which is more than 1000% of the toll. Plus credit card processing fees of 5%. So I lost $169 in about 5 minutes. How nice!

  38. Jaynen says:

    A friend of mine used to work at Apollo. It is actually known in the company that they hold on to the bond as long as possible because they are earning interest on these amounts. The staff who have to talk to angry customers are embarrassed about it, but they can’t do a thing. They are told just to pass the customers off to an email address that no-one ever replies to. Think about it, the company has a fleet of 4000 vehicles. If only half of those vehicles have paid a bond of $2500, they would be earning interest on $5 million on any given day/ week. So their internal (secret) policy is to hold on to the bond as long as possible. People should really start complaining about this company, not just to the Office of Fair Trading, but to the ACCC (Australian Competition and Consumer Commission). My friend says the only way to get action is for people to complain to their own credit card companies and demand that the bond be refunded ASAP.

    • Admin says:

      Yes, it seems that Apollo is winning the stakes in complaints about how long they hang on to the bond. I am yet to have anyone say they NEVER got it back, but it certainly is a bug bear for many people. All companies will hang on to the bond for a while – don’t expect it back in 5 days. This is because they wait to see what fines or tolls might be mailed to them from the authorities due to the renter not paying road tolls, speeding, illegal parking etc. But it seems Apollo are taking too long according to most readers.

  39. Ian says:

    Here is my experience with this devios organisation
    Perhaps you should get your facts right, as I contacted the roadside assist team on three occasions relating to the incident and requested help as we were unable to continue our travel without retracting the awning as the countaliever arms were bent.
    The operator said she would call back with details of any assistance. She never called back and no attempt was made to contact me for the remainder of our trip. So much for roadside assistance
    2 Yulara groundsmen came and had a look and then left to get a ladder, one guy returned and had no idea what to do so I then had to borrow his tools to dismantle the awning arms and remove them from the awning casing so I could then retract and secure the awning cloth.
    At no time did I say I would repair it, do you seriously think that I would have thought let alone said that I would have it fixed!!!
    Perhaps you should review the phone calls I made to your so called roadside assist team.
    At no time were we informed that the awning was not covered after purchasing top insurance cover which we were told by Corey covered everything inside and out nothing to worry about and if you have any problems just call for assistance and our roadside assist team will send someone to fix your problem.
    Great spiel I fell for it but I am pretty sure you had an obligation to tend to our situation under your terms and conditions and I will be letting the appropriate consumer affairs department know as I am as mad as hell.
    I said to the roadside assist operator that we still had another 4 days to go and needed the awning fixed or replaced as you should be aware the temperature was getting up to 39 – 41 degrees.
    But what happens NOTHING no contact NOTHING.
    So your happy to have Corey deal internally with our other issues like the toilet wouldn’t flush after 2 days, the draws and cupboard doors would fly out if you went around a bend, the motorhome was dirty with wrappers and chewing gum under the bedding cushions, coffee stains down the walls and in the draws, cupboards rattling so bad they were actually coming loose from their fixings. So give them $200 and send them on their way, but not before we take out $1607.14 from their credit card the day I called for assistance, without informing me that you were doing it.
    Well that doesn’t cut it for me as it added an unpleasant experience in what should have been a great trip.
    So could you please refund my roadside assist and comprehensive insurance payment.
    Also can you please inform me of where I can send the invoice for the work I preformed to secure the awning so we could continue our trip.
    As no help was forthcoming from your organisation.

  40. Jaynen says:

    The latest I have heard via inside contacts is that this company is now outsourcing jobs like fleet assistance to the Philippines. So when you call with a problem or a crisis with your vehicle while you are on hire, you will probably be speaking to someone in the Philippines. No wonder no-one called you back. So much for an Australian family company that cares about its customers. The poor low paid workers in the Philippines will hardly have any idea of the problems you are experiencing with a vehicle while you are stuck somewhere in Australia. Used to be that people who worked at this company knew the vehicles they rented and cared about each customer. Those days are long gone it seems.

  41. nick says:

    Hired a six berth camper in adelaide, went away for 10 days with my wife and kids. The camper was clean and modern and all went well, a good experience for all, the staff were professional and friendly. Cheers apollo

  42. ned says:

    Geez fellow travellors, i’m really worried about my up and coming endeavour camper holiday around WA.
    Terrible to read all of your bad experiences, are there any good experiences out there?
    have been looking forwardto this adventure for the past 12 months, now worried i’ve booked the wrong company.

    • Admin says:

      Hi Ned,

      Don’t stress out too much. I have found that people are most passionate about leaving reviews when they feel they have been dealt with injustly. If Apollo were the worst campervan company out there, there would be even more complaints here as they are one of the busiest companies in the country. Instead, heed the thread of the complaints here: be aware that your bond may take some time to get back to you with these guys and check the campervan THOROUGHLY before driving away. Don’t be in hurry to get out the door, instead, open cupboards and drawers, open camp chairs if you hire them, check the dent and scratch report to see it matches the dents and scratches of the camper, check the weight of the gas cylinder to check it is full. In general, take some time to look it all over and don’t be afraid to mention even the smallest detail before you drive away.
      Tim Admin

      • emily says:

        Worst experience with Apollo ever. I will never again be using them for a campervan or motorhome. Me and a friend hired one of there hitop for 1 week. We broke down and never recieved a car manual so we had no choice but to keep driving and risk not knowing if our engine was about to blow up till we found phone reception to call the hotline for help. We found out that the issue probably wasnt major so kept driving and had to get a mechanic to check it. This would have been alot easier if we had a manual in the car which tells you what each light on the dashboard means if it all of a sudden turns on. By the way it said it was included and the lady who checked us in ticked it was there when it wasnt which we should have doubled check everything she ticked before we left. Since it was our first campervan hire we wernt sure what we should have been checking before we took it and handed over our bond money. Which brings me to the 2nd problem. On your terms and conditions it clearly states that the bond will be given back once the van is returned at the right location on the right day with a full tank of petrol and all the terms and conditons are met. It says nothing about keeping the customers money for 3 weeks. Also it has been over 3 weeks and still have not recieved my bond money. I emailed several times and then eventually called as no one was given me a real answer to why I havnt got the bond back. When I called apparently it had only been refunded the day I wrote the email which was only 2 days ago. But when we returend the van 3 weeks ago the lady said she was refunding the money now and even gave me a reciept so i suppose thats a scam too just so you can keep $1,200 of every single customer until they email and call till someone actually replies. So apparently I will get my bond back in 2 days so would have been nearly 4 weeks for my bond to get back even though they told me it would take 3 weeks at the most. By the way If i dont get it back I will be going straight to fair trading in a few days to discuss this matter further as you are a scam of a business trying to take peoples bond money.

        • Admin says:

          Hi Emily,

          Thanks for sharing your experience. Yet another person who is unhappy with the bond return from Apollo. I think I might forward your comment to their support area and see if they want to chime in here. It is by far the most complained about element of Apollo campervan hire.

          • Mike Peters says:

            Too true Tim – when are you going to do something about the bond situation???

          • Admin says:

            Hi Mike,

            Ha ha, I think you overestimate my power to influence Apollo beyond that of zero. I have contacted them asking them to chime in here and give their POV on their bond-holding policy – let’s watch this space and see if they wish to clear the air.

            Tim Admin

        • Mike Peterd says:

          Re the bond I also waited nearly FOUR weeks and only got my 5000 dollars back from my hire after constant phone calls and emails to Apollo. There needs to be Govt regulation about these sort of companies that can keep your bond for so long without any notification. It really sucks and I am not the only customer to think so obviously. Big black mark Apollo – lift your game! I am never using your company again and cannot believe the lack of respect and decency you show your customers.

  43. I hired an Apollo 4×4 camper & it was un-roadworthy.
    The vehicle actually broke in half whilst driving it!
    This vehicle had broken before as there was an illegal, according to the police & mechanics that viewed the vehicle, repair, by Apollo, to the chassis & Apollo still rented it to us.

    See photo: http://s1175.photobucket.com/user/oldJack61/media/IMG_0430_zps905a9e27.jpg.html

    • Admin says:

      Holy smokes!!

      That is the best picture EVER! I hope everyone was ok.

      What’s the wash up of who’s paying what to whom in this adventure-gone-wrong?


  44. Lantinga says:

    We had a very disapponting expierience with a campervan with Apollo-Australie last March.
    The electric system of our first campervan was unserviceable (no fridge,airco etc.). Besides this, the campervan had not been cleaned properly, we found used toiletpaper in the bathroom, old shoes in the closet, no tools to clean (i.e. brush) and the curtains did not close well enough. It was een RV STAR camper. We had to spend a night at a holidaypark while waiting for a solution for this unfortunate situation. The first campervan was replaced by another one in Sydney, wich was from an older year than we had booked and paid for. We were told we would receive a refund for thiis for the rest of our stay (anothe 3 weeks), but we have not received it, as Apollo now denies their promiss to compensate.
    When we drove off with the second campervan, we encountered several technical deficiences along the way again. A broken battery (no electricity for 3 days), a leak in the boiler (no water for 3 days), followed by a leak in the watertank (another 2 days without water). The service provided by Apollo lacked understanding, for example, they tried to make us return to Sydney to get another battery, while we were days of driving away form Sydney and we were already delayed by the replecement of the first campervan. The repairs cost a lot of our holiday time, we had to call Apollo almost daily (57 times intotal, whisch cost us another 530 euros), we had to look for the appropriate garages ourselves and we have waited many hours for repairs to be done. When one issue was fixed, the next one came up and we had to go through the same process again. This was certainly not what we had in mind by driving around Autralia for a 4 weeks holiday. Utterly frustrated and tired of it all, we returned home a week earlier.
    The reaction to our misfortune by teh Supervisor Guest Relation, mister A. Smart, was also very disappointing. We had to put a lot of effort to be a little compensated for the loss of time and holiday pleasure. Many times our emails to the office were not even replied to, which left us feeling very frustrated and misunderstood for the difficulties we encountered.
    We advice anyone against renting a campervan with Apollo!!

  45. sahoaction says:

    Happy with the vehicle, but not happy with the rental process.
    Had a booking for a total of $260.
    When the counter staff took my credit card for the payment it was suddenly around $390. I said “hang on, how come?’
    Oh, that’s including pre-paid fuel and the gas bottle.
    I know that pre-paid fuel is always a bad deal because you can never empty the tank before you return the vehicle. I also wanted to take the camper only for a 100km ride to a local music festival and would have never finished the fuel. So I was told that most people chose the pre-paid fuel option and I had to argue to get out of this. Apollo then insisted that I had to pre-pay $25 for the gas in the gas bottle, no matter if I use it or not. After telling Apollo that the ACCC was only a phone call away, they suggested to take the whole bottle out of the van. They then try to rent out chairs to you for a daily charge that is equivalent to the cost of buying a chair at the next supermarket.
    And then they took $5000 bond out of my credit card plus $102 non-refundable charges. Two weeks after returning the vehicle the money is still not back in my account. This is the longest ever with any rental company.
    If this is not a scam it’s at least unethical business practices….

  46. Really bad company…
    We hire vans with a lot of company all over Australia and Apollo are the only to keep your bond in hostage.
    Been two weeks that they are keeping our bond of 3500$ and they’re is no way to contact the accountant.
    If you have rent a van, go Juicy or Britz or any another company they have a way better service and they refund your deposit straight away

  47. Heya says:

    Still awaiting bond more than 21 days after end of hire. I was charged $5100. They tried to charge $5102.04 so I questioned their calculation of 2%. They divide by 0.98. I had to explain that is not how you calculate 2% but apparently that’s how ‘Apollo’ do it. I explained that we all learned how to calculate percentages in high school. Was put on hold and they eventually realised their mistake which is an apparent ‘glitch’ in the system. From the previous poster, it looks like it’s not fixed either. I am guessing this company does not meet ISO9001.
    I’ll be interested if I keep the points on my card. If not, then I
    The car was fine and we had a good time after that. But I am very unhappy about how their website is laid out. Incredibly dodgy. Definitely a complaint lodged with the ACCC and maybe a tipoff to The Checkout. Incredibly dodgy.

  48. Florence says:

    Good afternoon,

    We just rented a campervan “hippie camper budget” with your company during 6 weeks and I want let you know we were not happy with your services :

    – No maintenance on the car : battery dead the second day of the rent (we are not the only one with this problem) ; had to add oil and water before to do any km with the car ; back window doesn’t lock, light inside the car does’nt work.

    – Security : when the car was plug-in to a powersite, we felt electroshocks ; parking break doesn’t work properly,
    we also met other peoples who had problem with seat belt

    -Service : a lot of extra fees are not clear at all. For example, the agent at the receptoin told us to bring the car back with the fuel but when I read the invoice, I saw 101$ for “pre paid fuel”. Yet we never asked for this. if I havn’t check I would paid two times for the fuel.

    Also they charge 25$ for 2 bottles of gas which only cost 3$ each !

    Moreover agents gave us a lot of pressure to take their insurance (even if we already had an other one) and they insist a lot to add many other options ;

    To finish, it’s take a while to get the bond back ( the previous rent we did, I called agents many times and sent many e-mail to get my bond back after almost 3 month)

    This is our experience, that is why I strongy recomand to not hire a van with apollo.

  49. Paul Coleman says:

    Having had a very poor experience with Apollo Australia from picking up the wrong vehicle in Perth and being told, ‘it’s school holiday time that’s all we have left’ we then had several issues with the equipment and comfort, spoiling are honeymoon adventure. on arrival at Sydney I spoke with a manager by the name of Julie who appeared to listen to my complaints and informed me that these complaints would be looked into, as a good will gesture Julie also offered to refund $200 and return the $80 cost of the taxi from Apollo to Sydney. As yet no money has appeared in my account and no contact from Apollo has been made

  50. Marion says:

    Cross fingers for everything related to your rental with Appollo to go well, because customer service is definitely not one of their stronger points!
    One of their agents made a mistake while explaining the rules on fuel for the vehicle drop-off which resulted in charging my sister and her partner twice for fuel – $100 dishonestly received by Appollo.
    They would not discuss any refund possibility, I’d be better off talking to a wall… Defending themselves only by saying “that’s impossible”, well, guess what, this is actually what happened.
    Even if they don’t want to take responsibility for one of their agents’ mistake, Appollo should at least be honest enough to recognise that a customer was charged twice and to make an effort to solve the issue (not to mention being polite over the phone, seems like I’m asking for too much!). Instead they prefer to treat their customers poorly and receive a negative review on every possible website, their call!

  51. jaynen says:

    What we did was contact the financial institution whose credit card we used for the bond and complained that the bond had not been refunded as promised. They then contacted Apollo, and magically, the bond was refunded. Apollo are making big money out of withholding the bond money by earning daily interest on the money they are holding. Think about it, they have hundreds of vehicles on the road at any one time, and at a conservative average bond of $1000 that’s interest on $100,000 per day. Nice work if you can get it! Don’t fall for it people, threaten them with the ACCC and the QLD Office of Fair Trading as well as your own financial institution on their backs, and they will refund the money quickly, I suspect!

    • sahoaction says:

      I know for sure it’s not hundreds, but more than a thousand vehicles on the road at any one time. We hired an Apollo to go to a music festival and they told us at the rental station in Melbourne that they had more than 100 vehicles at the festival site alone……so now go figure how much interest they make everyday on our bonds!!!!!

      • Admin says:

        Apollo currently has approximately 5,500 vehicles, although they are not all in Australia. I am informed that, legally, bonds are to be held in a trust account, interest earned from bonds are not attributable to the company that holds the bonds as it is not technically the company’s money (however I have not confirmed this). But, one does wonder what a company does when it holds up to $16M in bonds?

  52. Malcolm Richter says:

    Would never use Apollo again. We had booked to pick it up at 8.00am and were told it was still being cleaned when we arrived. Our response was not polite so then we were given another vehicle. We had the Euro Tourer and the bed was the most uncomfortable we had ever slept in. Before we left we asked if all the fluid levels in the vehicle had been checked and was assured they had. We had only travelled 300 km’s when the Adblue light came on and the vehicle lost a lot of power. We then had to find a service station where we could top up with Adblue. It took over 25 litres to fill it at $1.26 per litre. If the level had been checked before we left then there is no way it would have run out so soon. According to the manual the vehicle was also 6,800km’s overdue for service. As well as the Ablue light on the dashboard there were 2 other lights that came on. One appeared to be connected to the vehicle lights but we could not find any that were not working as was indicated. The other light indicated that there was a problem with the exhaust system. We rang Apollo and were told to just drive the vehicle anyway, which we did. The toilet did not appear to have any chemicals in it at all. We could not get the TV to work at first. We then discovered that the antennae was not connected properly and there were no leads to move the TV to the wall above the bed. The staff are not trained properly to hand over the vehicles. All they seemed interested in was trying to sell us more insurance. As for the deposit, at the time we took it out we asked and were told that it would be 2-3 days before the money went back into out account. When we returned the vehicle we were told it could be up to 21 days. We asked where the extension lead was, and the young staff member went and got one and put it in the space beneath the back seat with the hoses. Imagine our surprise when we later discovered there was already one in the other side of the vehicle. He did not seem to know what was in the vehicle and what should have been in there. Surely all staff members should be aware of what and where all items are in the vehicle. We were a couple of days out when we discovered another doona and more pillows in with the other extension lead. We were not told about any of these. I can say with all certainty that I would never hire another vehicle from Apollo and would never recommend them to anyone else.

  53. Non-Australian travelers should anticipate an extra cost of 225 Australian dollars. The reason is that Apollo doesn’t just make a reservation on your credit card as other rental agencies do, but they deduct the bond from your credit card and transfer it back after your trip. That means that you pay two times credit card fees, which is (Mastercard) 2 * 1.5% * 7,500 Austr dollars = 225 dollars. On top of this you run the risk that the rate of the dollar decreases in the meantime.

  54. Admin says:

    This message was sent to our email from Nicolaas de Boer of the Netherlands……

    To Apollo crew, I have recently contacted you, but you have been unable to react on this on a sufficient way. I therefore make a formal complaint and demand: – A: a 50% payback of my rentals fees because of the complaints mentioned below. – B: before tomorrow 12 december 9am an adress where the tyre can be repaired or replaced: this adress has to be between Rockhampton and Mackay, the repair has to be between 10am and 14am and Apollo has to take care of payments. You have received several mails from me the last week, so it should be obvious to you that I have run out of patience. I begin to feel more an maintenance member then a client of Apollo I booked a Star Rv (Star is expected te bo very good) with a premium brand Apollo (which was recommemded to me to have a young fleet of good motorhomes: (did a get a wrong advice?), and bought extra the value pack to complete the package and minimize the risk. But I have got: – 1: a motorhome with 80k kilometers – 2: with motorproblems (frequent oil messages, allready reported), – 3: blokked gray water valve (allready noticed by the crew on take away), – 4: TV that had te to be repaired (allready done bij myself with cost and spending valuable holiday time). – 5: old chairs (dissimilar pair) and very old table, – 6: three shades of curtain colours, curtains to short and leaving gaps when closing and the big curtain before the sliding door is full of stains and holes: on take away cleverly folded and not noticible). – 7: punctured tyre wich costs my extra time and dirty hands every other day, – 8: not update GPS ( a lot of strange messages on main roads, mostly on improved tracks). – 9: And I have to pay extra for WIFI on camps sites to get the right answers and You Tube instructions from you as written gidelines are not included. – 10: a replaced back door. Individually an complaint as before can happen and can be absorbed, the sum of all the complaints above is inacceptable. I demand that you mail me ASAP en react on my demands A and B as your instructions untill now are not clear and/or not of the quality I expect. I have send a copy of this mail to my Travel agency as Apollo was also recommended by them. Nicolaas de Boer 4MXPWQ -030TVF Netherlands

  55. jean says:

    Comments confirm my opinion of Apollo. Forget fair trade. They reckon they cannot act if details are in the co terms and conditions. Who are they kidding. The details are so ambiguous and confusing for English speakers let alone overseas visitors. The devil is certainly in the small print. They also give misleading quotes which do not include insurance excess reduction or bond whilst urging people to book and pay a deposit. Thus locking someone into what they think is a fair and reasonable price. They are a blight on the Australian tourist industry and are out of control. Time someone brought them to account. Maybe some branch of the media will have the guts to take them on. They have been getting away with dodgy practices for years and think they can do as they like especially as they and a couple of other mega companies own nearly every brand operating in Australia.

  56. John says:

    In autumn 2015 we hired a 6 berth motorhome from Apollo Motorhomes in Australia. In brief, the motorhome was dirty, scruffy and a health hazard. The motorhome had been used off the bitumen and was covered in red sand. We would have lost at least half a day to get this cleaned. The main points are, when we collected the motorhome the toilet was half full of faeces, the dirty water and clean water hoses were stored together, the seats were torn and stained and during our 6 week hire, we had to mend the external door (to the motorhome), the lockers did not lock, internal cupboard locks did not hold so that the contents fell out and the screws holding the odd thing like curtain rails did not exist and the curtains fell off. We were met with a brick wall when we pointed out these facts to Customer Services. A full report is available on request.

  57. RD says:

    Just had a 3 week trip in WA ruined by a 75 dollar fee to fill out an accident report for a chipped windscreen, despite full cover… they are very clever with there wording and will try to get money anyway they can. The campervan was fine, but the rude receptionist and hidden fees have put me off for life….would not recommend !!

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